Privacy Policy

[The definition and terms of the Terms of Use applies mutatis mutandis to the terms in this Privacy Policy]

1. Introduction

Please read this Privacy Policy carefully as it contains important information about the use of any personal information which You provide to Us. Your privacy is very important to Us. We are therefore committed to protecting that privacy whenever personal information is requested from You. Provided it is reasonably possible, We will try to use or disclose Your personal information only in the manner stated in this Privacy Policy. We do, however, reserve the right to amend this Privacy Policy from time to time, in which case the amended Privacy Policy will supersede and replace any previous policies with effect from the date on which it is posted on this Website. Wherever possible, We will give You notice of any changes prior to their implementation. Please visit this Privacy Policy regularly to familiarise Yourself with the latest version and to understand what We can do with Your personal information.

2. Personal Information

Personal information refers to all information about You as an identifiable individual, including (but not limited to) Your name, address, e-mail address, telephone number, and identity number.

3. Your Consent

You do not have to give Us personal information in order to visit or access the freely available sections of our Website.  Some services on our Website may, however, be restricted to subscribers only. In order for You to use such subscriber services We will need some personal information about You.  The information will be collected when You register with Us or when You choose to use one of the Services available via our Website. All Your personal information will be collected, stored and used in accordance with this Privacy Policy and You consent to such use when You subscribe to these Services.

4. Personal Information Shared

We will not sell, rent or otherwise disclose Your personal information to any third party without Your consent, provided that by using our Website and/or subscribing for any of our services, You provide Your express and informed consent for Us to disclose Your personal information to third parties as follows -to third party companies employed by Us to provide services for Us, including for example, Website hosting, administration, maintenance and development. These companies require access to Your personal information to perform their functions and not for any other purposes; to transfer our customer database/s, including personal information contained therein, to any third party who acquires all or substantially all of the assets or shares in our company or our Website service whether by sale, merger, acquisition or otherwise; to governmental agencies, exchanges and other regulatory or self-regulatory organisations if We are required to do so by law or if We believe that such action is necessary to – comply with the law or with any legal process; protect and defend our rights and property ;prevent fraud or abuse, misuse or unauthorised use of our Website; and/or protect the personal safety or property of our customers or the public (if You provide false or deceptive information about Yourself or misrepresent Yourself as being someone else, We will disclose such information to the appropriate regulatory bodies and commercial entities); and if applicable, to personalise Your experience on our Website, to help You log on in future and to continue to use the Website, to reply to queries You might have, to provide You with support and to help Us select services or materials for inclusion on our Website which may be of interest to You.We reserve the right to share non-personal, non-individual information in aggregate form with third parties for business purposes, for example with advertisers on our Website or business associates and partners. You will not be identifiable from such data as such. We are not responsible and cannot be held liable for the privacy practices of such third parties.

5. Use of Your Personal Information

We and our commercial partners may use Your personal data for the purposes of executing transactions concluded with You, for billing purposes or in order to serve relevant advertising to You. We may send You information, special offers and advertising by email.We may also make available Your personal information to the relevant surgeon in order to enable them to facilitate a first consultation and provisionally assess whether You are fit for the surgery. By using our services and by submitting Your personal details, You consent to this transfer.We may receive information about You from reliable third parties and add it to our database. We shall ensure that such third parties operate a similar policy to Us in relation to Your privacy. When We receive such information, We shall use it to improve the personalisation of our service.

6. Feedback and Complaints

If You have any questions or comments about our Privacy Policy, or if You have a complaint about how We are using Your data, then please write to Us or send an email to Us at

7. Information Protection

We may protect personal information by establishing appropriate physical, electronic and managerial procedures to safeguard the personal information We collect from You. This helps prevent unauthorised access, maintains data accuracy and ensures that the personal information is used correctly. In order to carry out these security procedures, We may sometimes ask for proof of identity before We disclose personal information to You.


A cookie is a piece of information that is deposited by our computer server when You visit our Website which is stored on Your computer's hard drive by Your web browser. On revisiting the Website, our computer server will recognise the cookies, giving Us information about Your last visit. Most browsers accept cookies automatically, but usually You can alter the settings of Your browser to prevent automatic acceptance. If You choose not to receive cookies, You may not be able to use all the features of our Website.  

9. IP Addresses

Every time You connect to our Website We store web server logs which show Your IP address (the unique number which Your machine uses when it is connected to the Internet); what You looked at; whether the page request was successful or not, and which browser You used to view the pages. The use of this data is strictly for statistical purposes and personalisation purposes only. This helps Us understand which areas of the site are of particular interest and also which pages are not being requested. It also tells Us how many hits and page requests We get.

11. Links

Our Website may contain links to other websites. Please note that We are not responsible and cannot be held liable for the privacy practices of third party websites or the manner in which they use cookies and advise You to read the privacy statements of each Website You visit which collects personal information.